Our Privacy Policy
This privacy policy is effective May 2026 — Last reviewed May 2026
Eldo Plaza, 1st Floor, Shops 25 & 26, Kapsoya Road, Eldoret, Kenya
| At a glance | |
| Data controller | Aretha Solar Power Solutions |
| Location | Eldoret, Kenya |
| Contact | info@arethasolar.com |
| Data retention | 7 years (financial records) |
| Third-party sharing | Only as stated in this policy |
| Policy reviewed | May 2026 |
1. Who We Are
Aretha Solar Power Solutions is a solar energy company based in Eldoret, Kenya. We supply and install solar power systems for residential and light commercial clients, primarily in the Eldoret and Kitale areas. We are the data controller for the personal information we collect from you.
Registered office: Eldo Plaza, 1st Floor, Shops 25 & 26, Kapsoya Road, Eldoret, Kenya
Email: info@arethasolar.com
Phone: +254 140 630 915
Website: www.arethasolar.com
2. What Personal Data We Collect
In line with our privacy policy, we collect personal data in the course of providing our services. This may include:
- Identity data: full name, company name (where applicable).
- Contact data: physical address, email address, phone number.
- Financial data: M-Pesa transaction references, bank transfer details, payment records, hire purchase agreement details.
- Technical data: property details, roof dimensions, electrical load information needed to design and install your solar system.
- Communications data: records of correspondence by email, phone, or WhatsApp.
- Usage data: how you interact with our website (via analytics tools such as Google Analytics).
We do not collect sensitive personal data such as national ID numbers, health data, or biometric data unless you provide this voluntarily and it is strictly necessary for a specific purpose.
3. How We Collect Your Data Within our Privacy Policy
We collect personal data through the following means:
- Direct interactions: when you contact us by phone, email, WhatsApp, or through our website contact form.
- Quotation and invoicing: when we prepare a quotation or invoice for you.
- Site visits and installations: when our team visits your property to assess, install, or service a solar system.
- Hire purchase applications: when you apply to acquire a system on hire purchase terms.
- Website: automatically via cookies and analytics when you browse www.arethasolar.com.
- Social media: when you engage with our pages on Facebook, Instagram, LinkedIn, WhatsApp, or Twitter/X.
4. How We Use Your Personal Data
We use your personal data only for legitimate business purposes. These include:
- Providing services: preparing quotations, delivering and installing solar systems, issuing invoices, and processing payments.
- Contract administration: managing hire purchase agreements and warranty claims.
- Customer support: responding to enquiries, complaints, and after-sales requests.
- Legal and compliance: meeting our obligations under Kenyan law, including tax and financial record-keeping.
- Marketing: sending you information about our products and services where you have consented or where we have a legitimate interest. You may opt out at any time.
- Website improvement: analysing traffic and user behaviour to improve our website and content.
We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.
5. Legal Basis for Processing
We process your personal data on the following legal bases under applicable Kenyan data protection law (Data Protection Act, 2019) and our privacy policy as a company:
- Contract performance: processing is necessary to fulfil a contract with you or to take steps at your request before entering a contract.
- Legal obligation: processing is necessary to comply with our legal and regulatory obligations.
- Legitimate interests: processing is in our legitimate business interests and does not override your rights (e.g. marketing to existing customers, fraud prevention).
- Consent: where we have obtained your specific consent (e.g. for direct marketing communications).
6. Who We Share Your Data With
We may share your personal data with the following categories of recipients, only where necessary:
- Suppliers and installers: component suppliers and sub-contractors involved in delivering your system.
- Financial institutions: banks and M-Pesa platforms to process payments.
- Legal and regulatory authorities: the Kenya Revenue Authority (KRA) and other bodies where required by law.
- IT and communications providers: email, website hosting, and analytics platforms used to operate our business.
All third parties are required to handle your data securely and in accordance with applicable law. We do not authorise them to use your data for their own purposes.
7. How Long We Keep Your Data
We retain personal data only for as long as necessary for the purposes for which it was collected, subject to legal requirements:
- Financial and invoicing records: 7 years (Kenya tax and company law requirements).
- Customer correspondence: 3 years after the end of the client relationship.
- Hire purchase agreements: for the duration of the agreement plus 7 years.
- Website analytics: aggregated data retained for up to 26 months.
After the applicable retention period, data is securely deleted or anonymised.
8. Your Rights Under Our Privacy Policy
Under the Kenya Data Protection Act, 2019, you have the following rights:
- Access: to request a copy of the personal data we hold about you.
- Correction: to request that inaccurate or incomplete data be corrected.
- Deletion: to request erasure of your data where there is no legitimate reason for us to continue processing it.
- Objection: to object to processing based on our legitimate interests.
- Restriction: to request that we restrict processing of your data in certain circumstances.
- Data portability: to receive your data in a structured, machine-readable format where technically feasible.
- Withdraw consent: to withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at info@arethasolar.com. We will respond within 30 days. There is no charge for reasonable requests.
9. Cookies and Website Analytics
Our website (www.arethasolar.com) may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. These may include:
- Essential cookies: necessary for the website to function.
- Analytics cookies: used to collect anonymised information about how visitors use our site (e.g. Google Analytics).
You can control cookies through your browser settings. Disabling cookies may affect some website functionality. By continuing to use our website, you consent to our use of non-essential cookies in accordance with this policy.
10. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include password-protected systems, secure email communications, and restricted access to client records. However, no system is entirely secure, and we cannot guarantee absolute security of data transmitted over the internet.
11. Children’s Privacy
Our services are directed at adults and businesses. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.
12. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. The current version will always be available on our website at www.arethasolar.com/privacy-policy. We will notify you of significant changes by email or a prominent notice on our website.
13. How to Complain
If you have concerns about how we handle your personal data, please contact us first at info@arethasolar.com. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya:
Office of the Data Protection Commissioner (ODPC)
Website: www.odpc.go.ke
Email: info@odpc.go.ke
| Contact us about this policy Email: info@arethasolar.com Phone: +254 140 630 915 Office: Eldo Plaza, 1st Floor, Shops 25 & 26, Kapsoya Road, Eldoret, Kenya Website: www.arethasolar.com |